Terms and Conditions

General

Thank you for visiting cunadepiedra.com, domain belonging to Chocosolutions, S.A. from C.V. The information that appears on this page aims to promote the consumption of Mexican cocoa through the "bean to bar" process. Chocosolutions, S.A. from C.V. He asks you carefully to review the following guidelines for the use of this site, since when using it you indicate that you do agree with the established terms.

If you do not agree with them, please do not use this service. Chocosolutions, S.A. from C.V. You can review and change these terms at any time, therefore you should periodically visit this page to know the terms of use. If you have any questions regarding any of our policies, please contact us.

Legal Information / Brand

This site belongs and is operated by Chocosolutions, S.A. de C.V., with address at Calzada San Pedro # 200-A, Col. Miravalle, Monterrey, Nuevo León, Mexico. Postal Code 64660. All the designs and contents shown in cunadepiedra.com as well as the images, graphics, photographs, text and the like are controlled by the company with authorization, where appropriate, of the suppliers of the products we mentioned with their respective brand. since we are authorized distributors of the same for which they are protected and / or registered. The contents of our site are intended for personal use only, and not for commercial use. It is forbidden to use this site and its content for purposes other than personal and / or non-commercial without the written permission of the company. Do not reproduce, publish, modify, sell or distribute any material of Chocosolutions, S.A. from C.V. You can download, make electronic copies and / or print any of the content shown on the pages of the site, but remember, they are available for your personal and non-commercial use.

The CUNA DE PIEDRA brand and its logo are legally registered in Mexico. This cannot be used in connection with other products or services because the rights and their use are exclusive to Chocosolutions, S.A. from C.V.

 

Limitation of Liability

Given the unpredictability of technology and the online environment, Chocosolutions, S.A. from C.V. does not guarantee that the operation or operation of this site will be without interruption, free of errors, that the defects will be corrected, or that this site or the server that makes it available will be free of viruses or harmful elements. As a visitor or user of this site, you must assume full responsibility for any costs associated with the equipment used for the use of our site. As a visitor and user of this site, you agree that you are subject to the established terms and conditions. Chocosolutions, S.A. from C.V. will not be liable for damages of any kind related to the use of this site or the inability to access it.

Inaccuracies

We try at all times to show on our site the most recent, accurate and reliable information. However, on some occasions, the information presented on chocosolutions.com may contain incomplete data, typographical errors or inaccuracies. These errors are entirely unintentional, we apologize if there is incorrect information that is reflected in the price of the items, product availability or that in any way affects your order. We reserve the right to correct errors or update product information at any time without prior notice. If at any time a product in cunadepiedra.com is shown with the wrong price due to an error of any kind, Cuna de Piedra will have the right to refuse or cancel any order of products with prices whose price is incorrectly presented. Chocosolutions, S.A. from C.V. You will have the right to refuse or cancel such orders whether or not they are confirmed and the amount has been charged to your credit or debit card. If the purchase amount has already been charged to your credit or debit card and the order is canceled, Cuna de Piedra must reimburse the corresponding card for the amount charged with an incorrect price.

Availability

All products offered on the website are subject to availability, so the delivery time may vary by giving notice from us, or you can even proceed with the cancellation of the order and the return of charges in case of not being a refillable product. cunadepiedra.com is characterized by its special selection of products, some of them are offered in limited quantities and therefore stocks cannot be constantly updated on the site. If you have any questions about the availability of a particular item, please contact us at hola@cunadepiedra.com

Prices

Chocosolutions, S.A. from C.V. is a company established in Mexico. In our website in Spanish, all prices published on the website cunadepiedra.com are expressed in MXN and include 16% of the I.V.A. In our English webpage, prices are expressed in USD. Prices may change without notice. If for any reason the price is $ 0.00 or $ 0.01, in the most attentive way we ask you to write to hola@cunadepiedra.com and you will be provided with the correct price of the desired item.

For any reason, it will be understood that these items are priceless or given away and orders placed under this situation will be canceled without prior notice.

Colors and product specifications

We make the greatest effort so that the colors of our products appear on the site with the greatest precision. However, due to differences in monitors, we cannot guarantee that the color you see is correct.

Product features and specifications may change without notice. And the photograph may not correspond to these but be of a similar product.

Transactions

All transactions made by credit and / or debit card are processed through PayPal or Conekta.

PayPal protects personal information via SSL with an encryption key length of 168 bits (highest level commercially available). All the data you type on the PayPal page, including your credit card number, name, address, telephone number, etc., are encrypted using a sophisticated method using state-of-the-art technology and sent to a secure server. This data cannot be read in any way during its transmission.

For your safety; Please do not send your credit card number by email, as it does not travel in an encrypted manner.